Refund & Return Policy

Effective Date: [14/07/2024]

Welcome to Maksonit.com! Your satisfaction is our priority. Please review our refund and return policy carefully to understand your rights and obligations when purchasing courses from our platform.

1. Eligibility for Refunds

We offer refunds under the following conditions:

  • Course Access: If you have not accessed or started the course.
  • Timeframe: Refund requests must be made within 14 days of purchase.
  • Technical Issues: If you experience technical difficulties that prevent you from accessing the course, and our support team is unable to resolve the issue within a reasonable time frame.

2. Non-Refundable Situations

Refunds will not be granted in the following cases:

  • Partial Access: If you have accessed or completed more than 20% of the course content.
  • Late Requests: Requests made after 14 days from the date of purchase.
  • Downloaded Materials: Courses that include downloadable materials and where the materials have been downloaded.
  • Special Offers: Courses purchased during special promotions, discounts, or sales events.

3. Refund Process

To request a refund:

  • Submit a Request: Email our support team at [support@maksonit.com] with your purchase details and reason for the refund.
  • Review: Our team will review your request and respond within 5 business days.
  • Approval: If approved, refunds will be processed within 10 business days and credited to the original method of payment.

4. Technical Issues

If you experience technical issues, please contact our support team immediately at [support@maksonit.com]. We will make every effort to resolve the problem promptly. If the issue cannot be resolved within a reasonable time frame, you may be eligible for a refund as per our policy.

5. Course Cancellations

In rare instances, we may need to cancel a course. If this occurs, you will be notified via email, and a full refund will be issued.

6. Contact Us

For any questions regarding this refund and return policy, please contact us at:

  • Email: support@maksonit.com
  • Phone: [+8801904095909]
  • Address: [Section-12,Block-D,Road-01,House-56,Mirpur,Dhaka-1216]

Thank you for choosing Maksonit.com. We appreciate your trust and strive to provide the best learning experience possible.